"Sorry, this user was not found" after a sale

Question

Hello, I just sold an item on ebay, and it shows as paid (at least according to ebay) in fact I should wait a few days before ebay sends me the bank transferthe strange thing is that if I go to the sale details, the user not only has a strange first and last name but that is not available How should I behave? Thanks

marioelegio · Accepted Answer

Maybe the purchase was made by an unregistered user.https://www.ebay.it/help/buying/paying-items/acquistare-come-utente-non-registrato?id=4035&st=3&pos=2&query=Acquistare%20come%20utente%20non%20registrato&intent=non%20registrato&lucenceai=lucenceai&docId=HELP1147Follow the instructions that ebay gave you for shipping. If you're not sure, try to have ebay customer service contact you (you can use the link at the bottom of the page I attached). ciaomario