Seller status below standard- unfair! | Questions and answers among users

Anonymous User · 2023-11-21T11:51:07.448000Z

Hello everyone, I read that there are some cases similar to mine but with a substantial difference …”"the blackmail from the customer”We have been professional sellers for years, with a level that ranges from Above standard to TopLately some absurd things have been happening that Ebay should take into considerationseller rating: for sellers who make more than 400 sales within a three-month period, the status is examined over this period of timeFor those who make fewer than 400 sales, it is examined over a 12-month periodToday, with the competition that exists, the vast majority of sellers do not manage to fall within this sales range, therefore in my humble opinion it should be revised.Communication: it is very important that the customer does not contact the seller by phone!Because this was the element that caused our downgrade from standard.Let me explain, some customers who, according to them, were not able to send us a cancellation request contacted us by phone asking to cancel the order, we explained that it was not possible and that they had to handle it themselves, and we were answered …”then I’ll leave negative feedback”What to do?! Report it to ebay … our word against the customer’s … and the evidence?the result is the same: Status below standard I am very disappointed in Ebay and fortunately for our company it is not decisive, we also work with other Marketplaces, I hope that seller rating will be revised in relation to the time period and not to sales

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Seller status below standard- unfair! | Questions and answers among users | eBay Italy