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Phone support for business customers
Good morning,
I am writing to report a major service issue regarding customer support. First of all, I would like to understand why phone support was removed.
At the moment, I need to resolve several issues on my Business account. However, the chat system with automatic translation is making communication impossible: after three attempts, we still haven’t found a solution. The inaccurate translations are extending handling times unacceptably, requiring hours even for a single operation.
As a Business customer, I believe that a paid service should include a direct phone contact channel in my native language. Chat with automatic translation may be suitable for private users, but it does not meet the professional standards required by a company.
I look forward to your urgent response to resolve the issues on my account.
Kind regards.
