Fee for canceled order | Questions and answers among users

giosbarb-0 · 2025-02-08T09:23:55.205000Z

The buyer accepted one of my offers, but he had selected cash payment and pickup from the seller. When I wrote to him to ask when he would come by, since two days had passed and he hadn’t written to me, he told me that he was waiting for the shipment and that he would pay cash on delivery. I explained to him that this couldn’t be done because the cash payment he had selected implied picking up the item in person, but he wasn’t from the area and wanted cash on delivery. I canceled the order but eBay still took the transaction and promotion fees, is that normal? Even though the cancellation wasn’t my fault? This had never happened to me.

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Fee for canceled order | Questions and answers among users | eBay Italy