Telephone | Questions and answers among users

labele66abdelouahab · 2025-10-30T13:29:15.284000Z

Hello,I received a faulty S23, and agreed with the seller to send it back.The problem started when the seller did not generate the shipping label for me. So we agreed by email through the eBay platform to ship with DHL (85 euros).After the seller received the phone, he did not want to refund me, making excuses and blaming eBay for not allowing the reversal in my current account.He asked me to send my PayPal account... but nothing came of it.It is a phone aS23 costing 379 euros.I reported everything to eBay, which replied and assured me of the seller's good intentions to refund me.But nothing came of it.Up to today the seller no longer responds to emails.Given that the refund amount is 464.99 euros.I proposed to the seller that he send me an S24 costing 433 euros.But nothing came of it.I ask for help regarding this.

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Telephone | Questions and answers among users | eBay Italy