Phone purchased at auction

Question

good morning everyone, today at 11 I bought a used phone at auction via Apple Pay (returns not accepted), I know it's early and it's not time to panic yet, but the seller only has 2 feedback as a buyer (last purchase a year ago) and after the purchase I sent 2 messages and still no reply. That said, what happens if the phone doesn't arrive? Does eBay refund me? And above all, in case of a “scam package” (that is, if there’s something else in the package and not the phone), does eBay refund me in...

marioelegio · Accepted Answer

Even if the seller writes that they do not accept returns, you would be protected by the eBay customer guarantee.You can request a refund whether you do not receive the item or you receive something different from what was described in the listing.  https://www.ebay.it/help/policies/ebay-money-back-guarantee-policy/garanzia-cliente-ebay?id=4210&st=3&pos=1&query=Garanzia%20cliente%20eBay&intent=garanzia&lucenceai=lucenceai&docId=HELP1238 himario