Email timing for dispute resolution | Questions and answers among users

edoardosegala · 2026-01-11T13:53:34.287000Z

Hi everyone! On November 23 I bought a high-value Pokemon card from a Korean seller (€570). Unfortunately GLS lost it and the seller was not able to request a thorough investigation from them. So on December 27 I opened an eBay intervention case, which according to the various support agents I spoke with was approved in my favor. But they told me I would receive an email with the refund details in about a week. As of today, after two weeks, I still haven’t received the email. I know that for large amounts they have to go through a supervisor, so the dispute is still ongoing. What I’m asking you is: "despite the delays caused by the holidays, now that we’re already past the two weeks, by when will eBay send me this email?"

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Email timing for dispute resolution | Questions and answers among users | eBay Italy