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Timing of notification of report receipt
Hello everyone, after contacting eBay support about the improper behavior of a seller, who moreover does not respond to my messages, the support service itself advised me to submit a formal report of the seller to eBay, explaining the procedure to me. I did exactly what I was told and at the end I clicked the SEND button on the screen. The spinning cursor was immediately activated (I wouldn't know how to describe it better!) which in my opinion indicated that the submission was in progress, lasting a couple of seconds, after which the same screen appeared again, the one before submission, with the two fields I had previously filled in (name of the seller to report and reasons for the report) and the SEND button active again. So I had the doubt that the submission had not gone through successfully and I clicked SEND again, but everything happened the same way again. To get to the point: is it normal for it to be like this, or once the submission had been made should eBay have sent me a receipt notification? In the latter case, how long does it take before eBay lets me know that it has received my report and will take the case into consideration? Thanks everyone for your help and sorry for the long post!
sika700
Mentore2 years agoIn the procedure completed correctly, the report is almost immediate... so if that didn’t happen, you probably need to check what you wrote.
Kind regards.