maximum time for the buyer to open a complaint | Questions and answers among users

tosec · 2023-04-02T12:37:33.830000Z

What is the maximum time after which a seller can feel safe from having problems with the buyer and risking losing the money (and sometimes even the item)?I’m asking because, reading in the eBay community, I see that on eBay’s side they talk about 45 days, as far as I can tell (perhaps a bit excessive, but something you can reason about), but then I read that if the buyer paid with PayPal (as a seller, do I have a way of knowing what they paid with? eBay sends me the money) they have up to 180 days to file a claim. This seems crazy to me: if a buyer pays with PayPal and then five and a half months later files a complaint, you find yourself forced to “defend” yourself over issues that maybe they don’t even remember or have any trace of anymore.I’ll give you a concrete example: at the end of November I sell a port replicator (Dell brand) NEW. In the first days of February the buyer writes to tell me that it doesn’t work and that, contrary to what I had written in the listing, it was not compatible with a certain Dell laptop model and that this was also stated on Dell’s own website.I check Dell’s website and it clearly says it is compatible, and I suggest the buyer some tests to carry out in order to identify the problem. I also ask why they tested the product more than 2 months after receiving it, getting the reply that “I still had to buy the laptop, which only arrived now.”They threaten me with negative feedback (the usual blackmail where all the right is on the buyer’s side), but fortunately 45 days have passed, so they think of taking it up with PayPal.Fortunately, from the problems they report, I understand that they simply connected the Port Replicator to a USB port on the laptop that wasn’t fast enough, I suggest changing ports and everything gets resolved.But if I hadn’t identified the problem, could they have reported a false problem, gotten their money back, and returned a used product to me when in fact they had received it new and working? And maybe after five and a half months?Is that really how things are? For 6 months do you have to live under the Sword of Damocles of an inexperienced or dishonest buyer? If so, I wonder what the point is of paying more than 5% commission to eBay; if there is no oversight and protection, you might as well turn to the Wild West of a free marketplace

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