Attempt to return a fake item | Questions and answers among users

francoi899 · 2023-02-15T17:26:53.779000Z

Good morning everyone,I’m asking for a hand on behalf of my boyfriend, who for work reasons has little time to write.He has a non-professional account with more than 10 years of activity, 70 positive feedbacks, many of them recently for sales similar to the item in the post.He sold a watch, total about 400 euros. The watch in question is new, bought in a store and shipped with all its accessories, including warranty and purchase receipt.After one day, the buyer asks for a return for item not matching the description/photos, claiming to have received a fake.Attached to the request are two photos of a watch of the same model shipped, but clearly fake, a copy worth a few euros.The buyer has a non-prof. profile with a lot of feedback for sales (all positive, except for 2/3 that complain about receiving a fake item), but appears to have been inactive for a year.The address to which the purchase was shipped is a pick-up point and the phone number does not exist. Putting the pieces together, it seems clear to us that we’re dealing with an attempted scam.Ebay’s guidelines and phone support would have us accept the return, even paying for shipping. The buyer, regardless of what he sends back, will be refunded.It seems absurd to me to have to passively play into a scammer’s hands. It’s clear he won’t send back the watch that was sent to him. The end of the story already seems written.What would you do?If you made it this far, thank you.

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Attempt to return a fake item | Questions and answers among users | eBay Italy