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Tracking number misterioso
After making a purchase, I asked the seller over and over again for the tracking number, but never got it.
Just a moment ago he told me that from what he can see the item is still in transit, it was supposed to arrive today but will arrive next week.
I asked again for the tracking number, but he says he doesn't know what to send me.
When I asked to have the same number he used to see that it's in transit, he told me I would have to wait until he gets back from work.
And here I don't understand how he could have seen that it's in transit, but for me to get the code I have to wait until 7:00 PM.
The item has tomorrow as the deadline.
Can I involve support or do I still have to wait?
7 comments
stepia-85
OP2 years agoWhat I don't understand is, from what you're telling me, that Ebay shows the delivery date as between the 22nd and the 24th.
For me it still says by tomorrow.
Is it possible that seller and buyer see different info?
sika700
Mentore2 years agoOr maybe you’re looking at two different things.
You need to refer to your order details... don’t look at what you see in the listing!
Kind regards.
stepia-85
OP2 years agoIn fact, I check the order details and support itself confirmed what I’m seeing
marioelegio
Mentore2 years agoIt doesn’t seem to me that you and eBay support are seeing the same date!
The only date that counts is the one on the listing recorded at the time of purchase, and you can find it in your order summary.
If the date is January 17, then from the 18th you can open the refund request process for item not received.
If the date is January 24, you can open it from the 25th.
bye
mario
stepia-85
OP2 years agoIt was the seller who told me between January 22 and 24 because it shows as in transit to him.
For me and eBay Support, it shows by the 17th.
The seller doesn't provide me with the tracking, so I can't verify anywhere what he's telling me.
He also claims to have contacted the courier, who gave him that indication.
The whole thing is rather strange.
I'll wait until Thursday and then I'll start the procedure
marioelegio
Mentore2 years agoYou still have to wait for the delivery deadline to expire, so the day after tomorrow you can ask eBay for help: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7&po=1&uci=0&ri=0
hi
mario
sika700
Mentore2 years agoIf the delivery date is tomorrow... the day after tomorrow you can open a report:
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=3&pos=1&query=Ottieni%20aiuto%20per%20un%20oggetto%20che%20non%20%C3%A8%20arrivato&intent=arrivato&lucenceai=lucenceai&docId=HELP1135
Kind regards.