Transaction completed on Ebay.it but it doesn't appear in "My Ebay"

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Good morning,

Tuesday U.S. I placed an order through Ebay to the user *** who has an Ebay store. Perfect communication with the seller, who shipped me the goods the same day, but the problem is that this transaction does not appear on "My Ebay". I tried navigating the site to contact Ebay support directly, but the issue selection does not cover this case.

Thank you very much for your help

Kind regards

Luigi Divano