Packlink chargeback scam after two months | Questions and answers among users

uk110 · 2024-05-28T01:06:24.833000Z

I’ve been buying and sometimes selling on eBay for over 20 years, with almost 600 all-positive feedback ratings.Two months ago I sold a 1970s token for 4 euros: an object about the size of a 2-cent coin. I shipped the item through eBay, unfortunately trusting their carrier Packlink and paying €5.41 for shipping. The item was contained in an envelope, and it arrived at its destination via Poste after a couple of days.Yesterday, to my great surprise, Packlink charged me an additional 8.24 euros because according to them my shipment consisted of a box measuring 40x39x30cm and weighing 6.4 kilos (!).Contacting this company by phone is impossible. I couldn’t find the PEC address (they are based in the USA with a European branch in Madrid, maybe...).In the end I managed to open a ticket with this matryoshka-company and I sent:1) Photo of the item sold.2) Copy of the payment transaction.3) Shipping label/waybill, showing weight and dimensions.4) Even front and back photos of the shipping envelope.5) Poste tracking.I also have the security camera footage from home from when the courier came by, but after two months it was overwritten.In the email exchange with these bewildering Packlink characters, who contradict each other, I am being asked to prove that the weight and the item are what I declared, after everything I sent.At this point I asked them, in accordance with the LAW, to prove THAT the item I shipped was a box and not an envelope, but they reply that this is not part of their "procedures".I’ve decided that in 3 days I’ll end the amicable route and formally report this nice story to the local Carabinieri station... and then go to the bank and submit a documented statement there too about the money improperly taken from the credit card.However, let’s do the math: I’m being scammed out of €8.24... How many people notice? How many report it?Within a few minutes you can find many other people reporting similar incidents, like this lady in the United Kingdom who posted a YouTube video titled "REFUSING TO PAY PACKLINK SURCHARGE | SCAM?? | dealing with ebay packlink surcharge"."Scam" means "fraud", for anyone who doesn’t know English.Any suggestions?Don’t tell me to contact eBay - I’ve already done that: they agree with me, but they can’t do anything. Same with Paypal: they tell me I shouldn’t have shared the details (which were shared through the eBay platform to arrange the shipping!).

Discussions

Packlink chargeback scam after two months | Questions and answers among users | eBay Italy