Fraud by buyer | Questions and answers among users

56vd9_33 · 2025-05-28T20:59:43.463000Z

Hello to all eBay Italy users,I'm asking for help to understand how to deal with a blatant scam by a buyer.I put a 5090 graphics card up for sale, setting on eBay the explicit request that it be sold within the European community.Note that I am not a professional seller, I have only bought 3 items on eBay; my details are real (linked to my Apple account, real first and last name, contact details given are the ones on my ID card).I made a video while packing the card for shipment, and you can even see my face in the video.I told the buyer in chat that I am not a professional seller and I always replied promptly.Shipped with an eBay label, spending money too because I insured the parcel due to its value and requested adult signature on delivery.What the buyer did: he says I sent a bag of rice (with original box, original cables and original card support...); he posts photos that are clearly fake (for example, I put two cards with the eBay invoices and the original one for the card in my name; in his photos that supposedly "prove" the unboxing, the cards are not in the order I put them in and you can see that in my video). Clearly he did not make a video of the unboxing, only posted photos.also, another strange thing: in my chat with him, he started changing the account name and now if I try to click on the name to see his info, it says he is no longer registered).Another strange thing: I called eBay support and they told me the purchase took place on the eBay USA platform even though I had expressly asked that the purchase take place within the European community so I would be protected by EU laws.Right now, as eBay advised, I am waiting the days to appeal and prove that every single word of the almost 100 messages we exchanged is true (I know you don't know me, but I am writing in complete sincerity). I am confident that everything will be resolved in my favor, but I would like to know if anyone has had a similar experience and can advise me best.Thank you all

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Fraud by buyer | Questions and answers among users | eBay Italy