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SCAMMED BY RESEARCH DOCTOR IN THE UK
I’m rephrasing my experience to warn you to be careful with sales on Ebay. If there’s a dispute, the buyer will ALWAYS be right. I sold a laser engraver to a user in the United Kingdom. I’m a private seller and I sell occasionally. The user falsely claimed that the item was used. I pointed out that it arrived to me at the end of October and was put up for sale in early November. No use. He requests a refund for the item, which I refuse to issue because I suspect a scam. He shows a few photos with a scratch on the profile and scratches on the plastic tool case, and Ebay immediately comes down on me. I’ve been a seller for 23 years, I can only imagine if I were "new". They tell me they converted the return into a claim. To me that meant they were analyzing the situation. NO! It meant I had to provide the buyer with a return label. This morning they let me know they had resolved the dispute in the user’s favor and had flagged this on my account, which I’ll be closing anyway. Phone calls and contacts are useless. It’s handled by Ebay UK, it’s handled by them. It’s a response I read frequently on the forums because they know that in any case the seller has been scammed. But are you still insisting on selling on this platform? I had pointed out to him that the buyer was showing photos of a profile and the lasers??? NO PHOTOS. But wasn’t the nonconformity about the lasers? At least one photo of the lasers should have been there. I asked the buyer for it several times, NEVER POSTED OR RECEIVED. In the photos, the buyer also showed a red laser. But how is that possible if my laser is GREY? There you have it, that’s Ebay seller protection... I’m sharing this experience to warn new sellers who don’t know Ebay’s return policies. After 23 years I’ve understood how they work.
cizeta1964
Mentore2 years agoIt meant that I had to provide the buyer with a return label.
If you read the community regularly, you should have known that that was the 1st thing to do, as per eBay rules (which should be read before putting items up for sale on the platform), because everyone who refused lost their money and the item. In these cases, eBay refunds the buyer without requiring a return, unfortunately in the community it often happens that someone talks about it.
If everyone would read before acting rashly, many "scams" would be avoided, or at least the damage would be limited.
From what has been repeated in the community by now even children know it, nevertheless there are still those who stubbornly refuse returns and regularly end up getting screwed.
emilioga
OP2 years agoDoes that also mean that some "children" are stubborn?...
In your opinion, wouldn’t I have left the feedback for this guy who is a blatant scammer, something even admitted in an email by Ebay UK, which is investigating. Also Ebay UK, which after my lawyer’s intervention is checking our communications and a dispute that still appears open, as I’ve shown several times? I’m not stupid, and if I "made a mistake" there were solid reasons, like the attachment that misled me. No problem. He got a report for embezzlement, and he’ll also pay me damages; there are many things I can’t say... Ebay admitting in writing that the item was new and that it is investigating this person?... Well, let’s close the matter, I have the feeling I’m under trial but without the accusers having all the evidence. I’ll let you know how it ends, but rest assured, I’ve already paid, next one... Thanks for your support.