SCAMMED BY A BUYER, EBAY DOESN'T CARE. | Questions and answers among users

dario-digital · 2024-06-10T04:50:58.193000Z

On May 20, a buyer from Lithuania with zero feedback and a profile created 10 days earlier “buys” my Nintendo Switch. First of all, I’m not some top seller, but I’ve still been on Ebay for 4 years and I have photos, a seller profile, and 15 positive reviews at 100%. Once the package arrives, he decides to dispute it, saying that inside there wasn’t the Switch but a “Corsair charger” (?), basically a broken piece of computer junk, and that “the courier must have mixed things up and swapped the contents of the package.” He then attaches 3 nonsensical photos as “proof”: a photo of the package still sealed seen from above, and 2 photos of this PC part, which was probably some scrap he had at home. 3 photos that mean nothing. The buyer insists on sending me back this piece + the refund. In short, he wants to get the console for free, AND HE SUCCEEDS. I contact Ebay customer service, and the first time, an Albanian lady tells me he has no proof, that everything is fine, and that “I just have to wait.” I think, okay, if she says so, I’ll wait. After 4 days I get a notification from Ebay, if I don’t immediately accept the return they will investigate. At this point I call support again, a guy, also Albanian, answers, bouncing me around and saying that it’s a .com problem and I need to contact them and not .it. so he “passes the case” to .com, which sends me an email in English, where basically I’m told to accept the return so I can resell the item and not lose “anything,” ignoring the fact that the buyer wants to send me back some PC junk and not my Switch. I don’t accept the return and report the person to the platform with the appropriate reasons. I repeat, from Lithuania, randomly generated name, zero feedback and profile created on10 May. Meanwhile the person no longer contacts me; the only message they sent me was the initial one, namely “ Hi, I hope I're doing well. I received the shippment today but I received what appears to be a Corsair power supply instead. I’ve attached photos of the box and the power supply for your reference. Can we please sort this out? I assume there was a mix up in the shipping. Could you either send me the correct item or process a full refund? I'm happy to send back the power supply if you can provide a prepaid shipping label. I hope to hear from you soon and hopefully we can work this out”. A rather ambiguous message, by the way. Moral of the story; Ebay sides with the scammer, refunds him, and I end up losing 177 euros and with nothing in return, frustration through the roof, I appeal but nothing changes, they reply with a message that looks copy-pasted saying I had time to accept the return. Now I’m wondering, is it really this easy for a buyer to SCAM on Ebay? Isn’t there even the slightest protection for the seller, not even when the scam is OBVIOUS. I’m speechless.

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SCAMMED BY A BUYER, EBAY DOESN'T CARE. | Questions and answers among users | eBay Italy