Seller Protection Control of conversations with buyers in Chato | Questions and answers among users

zonadicarico · 2025-03-21T13:31:56.773000Z

Hi everyone, I wanted to ask someone with a lot of experience on eBay for some information about messages with buyers regarding their items for sale; let me explain better: In case a buyer wants to make a return or ask me for a refund for a video game by claiming a malfunction that doesn't exist, even though I have provided photo proof via message that the game works correctly, does eBay also check the chats before giving its "opinion"? The situation is this; a buyer asked me for information about a video game via message, I provided photographic proof through the chat of its correct functioning and in theory I have almost completed the sale but I'm afraid that this person might ask me for a refund or a return because of their console, I suspect it is defective and doesn't read video games properly. I'm still a small fish on eBay, I reach at most about ten sales a month if everything goes well and a dispute right now would knock my legs out from under me in a way that's almost irreversible.

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Seller Protection Control of conversations with buyers in Chato | Questions and answers among users | eBay Italy