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A buyer asks to return an item and sends photos saying they received it damaged
This is a large 1/8-scale die-cast metal model car and most of the components are screwed on (absolutely not glued) ... Very sturdy and heavy (the box weighed about 8.5 kg marked rivarossi); the buyer attaches some photos in the dispute that are quite unrealistic and strange!! You can see the model car with the hood removed, for example, or with the rear grille and headlights completely missing, doors detached, in short, destroyed! But how is damage like that possible with the box intact, otherwise the buyer would not have collected the box, but would have disputed the damage with the courier right away, damage that should have been obvious already on the box!! Now my fear is that there is bad faith in this claim; probably when the buyer received the item, he thought it best to stage damage in order to close the transaction to my disadvantage, demanding a return of the item and the money, since otherwise he would not have had a way to back out of the purchase! It was the only way to access eBay's purchase protection!!! I find what happened dishonest because I am sure of what I did, and I have never caused a situation like this!! How can I protect myself, seeing a real scam in the buyer's statements?
Can we sellers be protected? Are we so exposed to statements that could be false? Why do I have to accept the return no matter what if my listing did not предусcribe it, since when I posted the listing I did not include it? And then anyway, after destroying it, what does the guy return to me? A wreck? I am stunned and I do not know what kind of person I have unfortunately ended up dealing with.
marioelegio
Mentore2 years agoBy law, in distance sales the seller is obliged to accept the return and refund the buyer if the product does not match what was promised.
If anything, the problem is figuring out who decides whether it is compliant or not. In these cases there are two opposing versions and there is no evidence confirming either one. Any arbitrator (credit cards, PayPal, and various platforms) almost always decides in favor of the buyer.
Unfortunately, in distance sales, if the seller runs into a dishonest buyer, there is no way out.
bye
mario