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A buyer requested a return but isn't responding to messages and hasn't shipped within the time limit
Ebay has the money on hold, the buyer, once the return was requested, never responded again and the buyer's return deadline expired yesterday.
I got the label with parcel2go through ebay and sent the label within the requested time, but I haven't had any updates since.
What should I do?
2 comments
marioelegio
Mentore1 year agoCheck the status of the dispute, and if necessary first ask eBay customer service using the link at the bottom of the page. https://www.ebay.it/help/selling/managing-returns-refunds/chiedi-ebay-di-intervenire-venditori?id=4702&st=3&pos=3&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20venditori&intent=chiedi%20ad%20ebay&lucenceai=lucenceai&docId=HELP1381
If the label turns out to be unused, you can get a refund for it..... https://resi.ebay.it/help-centre
hi
mario
la_cantina_magica
OP1 year agoThanks a lot for the response, is it possible to contact them by email? Because I notice that the only available option is to call them but, understandably, at this hour it's not possible.