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A customer is asking me for a refund for a damaged package, but I don't want to pay the costs myself because
I don’t understand why I have to return an item at my own expense if the carrier damaged the packaging, can you explain how to contact eBay?
3 comments
cizeta1964
Mentore1 year agoAside from the fact - which is by no means unimportant - that you sell new items but on eBay, as a private seller, which is how you describe yourself, you can't do that; under consumer law, the goods travel under the seller's full responsibility. So if you don't quickly provide the buyer with a return label, eBay will refund them at your expense, exempting them from having to return the item. It's all written in the rules; you just need to read them.
sika700
Mentore1 year agoAlways super attentive! 😉
Kind regards.
sika700
Mentore1 year agoYou’ll have to pay it... willingly or not...
https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatta&lucenceai=lucenceai&docId=HELP1326
Kind regards.