A client of mine bought a Neapolitan cassette

Locked

Discussion interactions are currently paused.

One of my customers bought a Neapolitan cassette (Factory Sealed, with photos posted by me on the Ebay page.....he replies:

hi I appreciate how the item was packed carefully... everything was fine until I saw the cassette, which is definitely scratched. I'm waiting for the cassette player to check that it works.....I replied to him:

Dear ...I sent a Factory Sealed package, meaning Sealed directly from the Record Label and the package was never opened, as you can see from the posted photos....I'm sorry but I don't know what to reply, what is certain is that a cassette in those conditions cannot be the cassette that the Record Label originally packaged..........it's his 1st order on Ebay and I wouldn't want him to try to make me look like a profiteer....I receive positive feedback every day that fills my heart and I ask you, Ebay Friends, what to do if he continues to insist that it's my fault.....he attached the photo of the cassette, which is definitely not the one I shipped since it was Factory Sealed, which we know what that means....

pinobrek

359 View listings

Posted 2 years ago·Last reply 2 years ago

5 comments

marioelegio

Mentore2 years ago

View listings

Maybe he’s hoping you’ll offer him a partial refund.

Wait for him to open a dispute, then offer to take back the cassette at your own expense.

mario

pinobrek

OP2 years ago

View listings

Hi Mario, the problem is that this buyer is making his very first purchase on Ebay and he’s starting it with an attempted scam against us Honest Sellers... I shipped a Factory Sealed Neapolitan cassette (sealed directly by the Record Label... see the photos I posted on the Order page..... and he replies that the package was well packed just like the Neapolitan cassette was, with the seal perfect, but that inside he found a used and very scratched cassette.... Do you believe that?... I don’t... and that’s why I’m trying to convince Ebay to protect us Sellers too and not only favor buyers.... I will let the Record Label know what this Gentleman has done to us and we will go straight to Legal action**********while I was writing this message the customer called me saying he gives up any possible refunds from me and that he is sending me directly, as a message, his refusal to receive refunds from me..... I hope that now Ebay reads the message that the customer has given up pursuing it and everything gets put back in order... Pino Brek

marioelegio

Mentore2 years ago

View listings

Ebay will not read any messages and, if there is an open dispute, it cannot close it without a request from the buyer to do so.

Anyway:

If they haven't opened any disputes, everything has already resolved itself.
If they have opened a dispute, they can close it themselves or it will close itself (21 days after opening) due to their inactivity.

mario

pinobrek

OP2 years ago

View listings

He sent me the message to my inbox renouncing any refunds and I told him to send it to eBay as well to make it known that he is giving up the refund negotiation with the Seller....Pino Brek

pinobrek

OP2 years ago

View listings

He realized that he could get into trouble and asked eBay to waive any refunds....and eBay immediately sent the full order total to my account....everything forgotten and I left the customer positive feedback because he understood that he has to behave honestly...all OK.... Pino Brek