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A helping opinion
Good morning, I bought a smartphone (used) on eBay on Sunday, April 16, quite urgently because my phone had broken and I was also on vacation; at the moment I couldn’t afford to spend more than 100 euros and I chose to go with a used one temporarily. I asked the seller for information, he replied right away and I made the payment. He told me he would ship between Tuesday and Wednesday. I asked him if he could do Tuesday since I would be leaving the following week and he replied ok, it arrives Tuesday the 18th and ships as agreed. There was no tracking information, so I asked for the code and he sent it to me: SDA 48h extralarge express shipping. From the 18th to the 19th it showed as already in transit, arrived at the central hub on the 19th, and it said it had already left, surely for delivery the next day. Nothing, there have been no more package updates since the 19th. I waited for nothing until yesterday, today is Sunday, April 23, and nobody knows where the package ended up. I called customer service, who replied and also confirmed they don’t know where it is and that it had a 1-day delay; it was supposed to arrive on Thursday. They told me to wait until Monday, that maybe it would arrive, otherwise to call back and they would open a report. As far as I’ve looked into it, this Monday falls on the holiday Tuesday and the Monday bridge holiday, so I’m already imagining that nothing will be delivered to me, apart from not knowing where it ended up. I leave on Thursday the 27th and I’ve understood it will never arrive on time at this rate, since the service was 48h. In any case, I chose to contact the seller and let him know yesterday evening, but I haven’t received any reply even today from the seller to get a refund. Not only did I wait a week in an urgent situation, but now I haven’t received either the phone or an answer about the refund, which, by the way, I don’t even know if I’ll be able to get, and if it were a yes I would still have to wait up to 5 more days to receive it. I can’t communicate with anyone without a phone, I won’t be able to handle certain personal matters or contact anyone if needed, not even during the trip back from vacation. For now I’m forced to use the tablet of some friends here to ask for information, since if I write to support it says it’s not available at the moment. Note: the seller knew I was in a hurry and that I had to leave; even so, he’s pretending not to read. When they receive the money they reply immediately, when it comes to refunds they all disappear. How am I supposed to behave? At this rate I’ll wait many more days without even getting my money, despite the shipment eBay has the nerve to write on the delivery date that it would arrive by April 26; from the 18th with 48h shipping, that seems like a bit too long a timeframe, so if I report it I’m told to wait until the 26th and I won’t be able to collect it even if it ever arrives, because I won’t be there. How do I get the seller to refund me and reply?
marioelegio
Mentore3 years agoThe estimated delivery date depends on the handling time (which the seller decides) and the delivery time (which ebay decides based on the shipping service chosen by the seller).
If the seller says they will ship within 30 days (maximum settable) with an H48 courier, ebay will set a delivery date 32 days out.
All this information (handling time, courier and delivery deadline) was clearly visible in the listing.
hi
mario