One shipment, three items inside, three different types of dispute resolution. | Questions and answers among users

deluc19 · 2026-04-17T10:57:18.274000Z

Hello, I have a problem with a refund. Here are the facts: I separately purchased three bottles of wine from the same seller, which were then shipped together in a single shipment from France. Upon arrival in Italy, the package was blocked at the local Poste Italiane sorting center (Pomezia, RM) because it was damaged with liquid leaking out. The package, I was told by Poste Italiane customer service, was never sent to the pickup center I had specified at the time of purchase, and when I called it had just been returned to the sender. Delivery to the pickup point was never attempted, and this also shows on the Poste Italiane website when entering the tracking code. I asked for a refund, but eBay came up with three different solutions: for one bottle they refunded me, for one they did not refund me, saying that according to them they attempted to deliver the package but found no one there (but the same tracking link they provided me says something different), and for the third bottle, finally, they did not refund me, saying that I refused the package. Besides it being absurd that three parts of the same package, therefore with the same handling code, are treated differently, I also find it absurd that the items were not refunded without reimbursement of shipping costs. I have already tried to contest the dispute resolution for the two bottles with the refund denied, but they keep telling me it’s my fault even though their tracking link says otherwise. What can I do?

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One shipment, three items inside, three different types of dispute resolution. | Questions and answers among users | eBay Italy