After more than a month from the purchase, a buyer first asks for a return of the item for a "non-working item," obviously refused because after a month of using it you can't come and tell me that it doesn't work, of course he goes to PayPal and wins the dispute, now he also wants me to pay the shipping costs for the return, how should I handle this? eBay protection is shameful in these cases.

@quiconvienesempre3 wrote:...Shameful eBay protection in cases like this.eBay protection protects you from claims opened on eBay... not on PayPal... otherwise it would be called PayPal customer protection! In this case, the customer can’t really demand anything; the return is at their expense and if they don’t do it, you’ll be in the right. So wait for the shipment. Kind regards.

User opens a PayPal dispute after more than a month | Questions and answers among users

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User opens a PayPal dispute after more than a month | Questions and answers among users | eBay Italy