Sale

Question

I put 2 items up for sale but the 2 buyers requested to cancel the purchase. In my credits, however, it shows the amount for the 2 payments, which of course I have not received. What should I do? Thanks

marioelegio · Accepted Answer

Check whether you’ve been paid and whether the money is pending (since you’re a new seller) https://www.ebay.it/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Pagamenti%20in%20sospeso&intent=pagamenti%20in%20sospeso&lucenceai=lucenceai&docId=HELP1450.

Anyway, it’s up to you to decide whether or not to accept canceling the purchase and, if you’ve been paid, you need to proceed with the refund by advancing the funds while waiting for the payment hold to be released. https://www.ebay.it/help/selling/managing-returns-refunds/rimborsare-gli-acquirenti?id=5182&st=3&pos=1&query=Rimborsare%20gli%20acquirenti&intent=rimborso&lucenceai=lucenceai&docId=HELP1608

hi

mario