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Seller cancels order but I don't receive any information
Yesterday I bought an item on eBay (by the way, accepting the seller's lower-priced offer) and paid with PayPal. Fairly significant cost, 450 euros. After a few minutes I received a message from the seller asking me to pay directly because eBay fees are too high and, right after that, another message saying they had canceled the order. However, I have not yet received any messages from eBay or PayPal about the cancellation and the refund. I don't trust it and would like to report what happened to eBay and PayPal right away. Moreover, the message exchange is on eBay. It is impossible to contact either eBay or PayPal. I am afraid that the seller may receive the money without having canceled the transaction. What do you recommend I do? Should I just wait? How long does it take if the seller has actually canceled the order before I receive any communications? Thanks
marioelegio
Mentore2 years agoIf the seller cancels correctly, you receive an email from ebay (if you have notifications enabled) informing you of the cancellation and refund.
Anyway, if you don’t receive the item, you can always appeal to the ebay customer guarantee. Wait for the delivery deadline to expire and ask ebay to step in.
https://www.ebay.it/help/buying/returns-refunds/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042
To report it to ebay: https://www.ebay.it/help/buying/resolving-issues-sellers/segnala-un-problema-con-un-venditore?id=4022
bye
mario
siggiu_3
OP2 years agoI receive a new message today from ebay that says
“It was not possible to cancel the order because there was a problem with the refund. If you do not receive it by the expected delivery date, report that the item has not arrived.
I’m starting to get a bit fed up as well as worried. I repeat, I can’t find a way to contact either ebay or paypal directly. The seller cancelled the order right away and it still shows as cancelled. There is a very clear history of messages with the seller.
I also tried to cancel the order but it’s not possible because it says the order has already been cancelled. I think I’m a good ebay customer but maybe this is the last time. It’s not possible that I have to go through all this for a problem that isn’t mine and is very clear. Moreover, I paid with paypal. Refund it and close the case.
They rake in a ton of commission money but don’t have a person who can read and take care of the issues. Just answers like sort it out yourself or read what’s written in the community chats.
marioelegio
Mentore2 years agoIf the seller had canceled the order correctly, the refund would have been immediate. It was probably an inexperienced seller or one with insufficient funds in the account.
Anyway, both eBay and PayPal tell you that they can't intervene until the deadline that was set for delivery expires. When the time comes, they will refund you directly and then go after the seller.
I recommend using the eBay procedure first and contacting PayPal only if the attempt with eBay fails. The procedure is the one in the link I had already attached.
bye
mario