Seller cancels order but I don't receive any information | Questions and answers among users

siggiu_3 · 2023-08-23T05:33:44.910000Z

Yesterday I bought an item on eBay (by the way, accepting the seller's lower-priced offer) and paid with PayPal. Fairly significant cost, 450 euros. After a few minutes I received a message from the seller asking me to pay directly because eBay fees are too high and, right after that, another message saying they had canceled the order. However, I have not yet received any messages from eBay or PayPal about the cancellation and the refund. I don't trust it and would like to report what happened to eBay and PayPal right away. Moreover, the message exchange is on eBay. It is impossible to contact either eBay or PayPal. I am afraid that the seller may receive the money without having canceled the transaction. What do you recommend I do? Should I just wait? How long does it take if the seller has actually canceled the order before I receive any communications? Thanks

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Seller cancels order but I don't receive any information | Questions and answers among users | eBay Italy