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Seller absent and eBay drags its feet with support
Hello
After I made a purchase, the seller went on pause,
I contacted them immediately and they reassured me that they would ship it that same evening, but that did not happen.
Since then I have not been able to communicate with him anymore and I could not cancel the order
eBay support, despite the seller's improper behavior, does not solve the problem by refunding me, but passes the problem to PayPal, which in turn passes it back to eBay
Since it is a significant amount, is it really possible that a purchase then has to be refunded after weeks when it could be resolved right away,
How could I contact eBay by email since by phone for days now I haven't been able to resolve anything?
I have been an eBay user since 2005 and I have never been so disappointed in support
sika700
Mentore3 years agoGood morning,
if you haven’t received the item, there is a correct procedure to follow:
https://www.ebay.it/help/buying/returns-refunds/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=3&pos=1&query=Ottieni%20aiuto%20per%20un%20oggetto%20che%20non%20%C3%A8%20arrivato&intent=arrivato&lucenceai=lucenceai&docId=HELP1135
There is no possibility of shifting responsibility around, nor is it necessary to contact support... it is enough to follow the correct steps.
Obviously, if you don’t act promptly, you can’t be refunded quickly... and it’s very strange that you don’t know these procedures, since you’ve been a user since 2005!
Kind regards.