Seller who lists Italy but then ships from China, and eBay doesn’t care... | Questions and answers among users

x-fabio · 2026-05-05T14:44:30.872000Z

Maybe someone has experience with this: I buy an item, listed as coming from Italy, but then from the first tracking I find out it’s being shipped from China. It was supposed to be delivered in 8 days, but a month has passed and I still haven’t received anything. eBay has replied twice saying that it doesn’t find any violation of the rules, when they themselves clearly wrote that it is mandatory to indicate the true country of origin.They haven’t responded to my complaint, they keep putting it on hold and postponing a decision. The new thing today is that the tracking says it can’t be delivered and that the parcel will be sent back to the sender.In the meantime eBay is doing nothing. What am I supposed to do, just wait? Is it possible that eBay protects dishonest sellers more than honest customers?

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Seller who lists Italy but then ships from China, and eBay doesn’t care... | Questions and answers among users | eBay Italy