Seller who doesn't offer an adequate refund | Questions and answers among users

v.ambrosetti · 2026-01-03T10:56:35.858000Z

I bought a camera from Japan, which unfortunately arrived with a defect not described in the listing. The repair would be quite expensive, almost equal to the value of the camera.I would be willing to keep it with an appropriate refund (say 50-100 euros) because it is still usable.I wouldn't want to return it because I would lose the amount of VAT I paid on import.The seller says that they can refund at most $30 (in my opinion that’s a rule he made up).Do I have any hope of resolving this, or should I just give up on it?

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Seller who doesn't offer an adequate refund | Questions and answers among users | eBay Italy