Seller who does not replace defective item | Questions and answers among users

alexdistaso · 2023-06-10T04:46:52.025000Z

Good morning... I bought a pair of branded shoes that arrived on time, but after a short time the entire sole came unglued... I contacted the seller, who told me to return them, but not through eBay. I don't remember exactly the option he made me choose... The fact is that 6 months have now passed and this seller still hasn't sent me a replacement pair of shoes... I managed to find his physical store through a Google search and only then was I able to talk about the problem, and he had promised an exchange... But so far nothing... I send him messages and he doesn't reply... I called him a few days ago and he tells me he has to check again because he doesn't remember the situation... How should I handle this? I spent 160 euros, which isn't little!!!

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Seller who does not replace defective item | Questions and answers among users | eBay Italy