Locked
Discussion interactions are currently paused.
Seller who does not replace defective item
Good morning... I bought a pair of branded shoes that arrived on time, but after a short time the entire sole came unglued... I contacted the seller, who told me to return them, but not through eBay. I don't remember exactly the option he made me choose... The fact is that 6 months have now passed and this seller still hasn't sent me a replacement pair of shoes... I managed to find his physical store through a Google search and only then was I able to talk about the problem, and he had promised an exchange... But so far nothing... I send him messages and he doesn't reply... I called him a few days ago and he tells me he has to check again because he doesn't remember the situation... How should I handle this? I spent 160 euros, which isn't little!!!
sika700
Mentore3 years agoYou simply had to open a return request and try to get a refund.
Now it's too late... the only path left for you is chargeback.
Best regards.
alexdistaso
OP3 years agoSent from Outlook for Android<>
sika700
Mentore3 years agoRead here:
Chargeback procedure (euroconsumatori.org)
Kind regards.