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Seller requesting an extra charge via email
Good morning, I’m asking whether this Seller’s way of acting is correct. I don’t live on an island and even though they knew the weight of the material, and therefore the total cost, the seller listed a lower price and now you are asking for an extra charge. I’m asking what I can do to get a refund and to report this incorrect way of selling to the site administrator. Thank you
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On 13/03/23, 15:52, produceshop_online wrote:
produceshop_online sent a message regarding the listing Round Trampoline Elastic Mat for children 140cm safety net Frog no. 333890965511
Dear Customer,
Unfortunately Ebay's system does not allow additional costs to be specified immediately and the locations that incur a shipping surcharge, for this reason we sent you an email explaining the situation and giving you the opportunity to choose between the following options:
- Communication of an alternative address to take advantage of free delivery (location not situated on a smaller island).
- Payment of the Logistics cost (14.00 euro).
- Order cancellation and consequent refund. (Customer cancellation request)
If you would like to pay the logistics cost, please provide me with your email address and let me know if you intend to pay with Paypal or by credit card, so that I can send you the payment request.
sika700
Mentore3 years agoGood morning,
even if you don't live on an island, you can live in a remote area and therefore the surcharge is mandatory...
Obviously there are systems to determine it in advance based on the postcode of residence... so, if you don't accept the seller's proposals it's hard to help you... the third proposal is precisely cancellation and refund...
You decide what to choose...
Kind regards.
gbmodena
OP3 years agoI don’t live in a disadvantaged area etc… , Modena isn’t one, but anyway everything can be disadvantaged depending on your point of view. The central point is WHY DOES A SELLER INDICATE FREE DELIVERY IN THE LISTING AND THEN INSTEAD ASK FOR AN EXTRA CHARGE. To me that doesn’t seem right, but from what you write it seems instead that this is normal practice.