Seller continues not to cooperate with the return after the refund has already reached the buyer | Questions and answers among users

thesimon992 · 2024-12-16T15:11:53.153000Z

Hello everyone,I’m writing to ask for advice about a situation I can’t seem to resolve.I bought an item, spending almost 2000 euros from a seller on eBay, who had described it as "perfect like new". When it arrived, I found scratches and malfunctions. I opened a dispute, eBay ruled in my favor, and a full refund was issued.According to eBay’s rules, the seller should now provide me with a return label to send the item back. Despite several days having passed since the refund was issued and my several attempts to contact him, he has not sent me the label and does not seem willing to cooperate.The situation is at a standstill and I don’t know how to proceed.Does anyone know how they can help me resolve the issue?I’m stuck with this package to ship that I can’t touch, and it’s also taking up space because it’s very large. Thanks in advance for any advice you can give me!

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Seller continues not to cooperate with the return after the refund has already reached the buyer | Questions and answers among users | eBay Italy