Seller after payment tells me the item is used | Questions and answers among users

detu-55763 · 2024-02-07T10:12:39.054000Z

Hello everyone, I made a purchase from a Japanese seller (very well reviewed) on January 31. After 5 days, after placing the order and making the payment, I was contacted by the seller, who told me that the item had been sold as new but was used, and therefore asked me whether I still wanted to go ahead or cancel the order. I asked to cancel the order but I have not received any further response from the seller, I wrote other messages but still received no reply. I would like to understand whether this has ever happened to anyone and how to proceed in such a case? Because if I try to cancel the order it says that it is no longer possible. I think the seller should do it but at the moment he has disappeared.Thank you very much

Discussions

Seller after payment tells me the item is used | Questions and answers among users | eBay Italy