Casual non-professional seller open dispute | Questions and answers among users

fibri_italia · 2025-11-20T17:14:45.995000Z

I sold 2 small speakers to a buyer, working ones from my old system. Packed as well as possible.They arrived today and he says he heard a noise and basically took the speaker apart. Now he says I sold him a broken product because they were packed well (precisely to avoid problems) and he wants "an urgent refund". Is it possible that it’s always the seller who has to take the loss 😞 we’re talking about €40. I’ve always been honest and my seller and buyer status speaks for itself.How do I open a dispute? Will I really have to satisfy this kind of people? sorry, but I’m pretty demotivated.

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Casual non-professional seller open dispute | Questions and answers among users | eBay Italy