Seller does not provide a warranty on a replacement part he sold | Questions and answers among users

alessit_f9tpisklw · 2024-09-30T20:43:15.059000Z

Hello, I have a question. Basically, I bought a display from a seller, and after being installed it worked for 6 days, while it was in use it turned off (without having suffered any impacts or other issues) and it no longer works, it stays black. I contacted the seller and he tells me that the product was used and therefore it cannot be refunded or sent back. The problem is that by law he should give me a warranty; he claims it is an original product so all the more reason there should be a warranty. After I told him this, he no longer replies to messages. How should I deal with this?

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Seller does not provide a warranty on a replacement part he sold | Questions and answers among users | eBay Italy