The seller doesn't have the goods | Questions and answers among users

ciroenergy · 2024-03-26T12:48:03.312000Z

Good morning, 8 days ago I bought a bbq that I needed for Easter Monday. The product was listed as available (stock 3) and I paid immediately with paypal.After about 4 days, when it still hadn’t shown any shipping information, I asked for confirmation that delivery would happen by the 29th. The seller’s reply was that it’s an unavailable product and that he would have to order it and then ship it to me in about 15/20 days, and if that doesn’t work for me he is offering a refund.At the same time as telling me he didn’t have the product, he “by mistake” marked it as shipped, obviously with no tracking.Leaving aside the fact that he uses ebay as a storefront and then says that to get an additional discount you have to contact them by email and then buy it from his store (https://xodostore.com/), can a seller list stock of a product they don’t actually have? Can they declare delivery in 3/5 days and then tell you they’ll maybe ship it in 15/20 days?Even if he offers me a refund, believing what he told me in the listing I didn’t go ahead and buy another bbq and now I have to rush around...Did he follow all ebay’s rules? Can this be reported?Looking at the feedback, it seems to me this is a modus operandi, but maybe many of the positive ones weren’t in as much of a hurry as I was...

Discussions

The seller doesn't have the goods | Questions and answers among users | eBay Italy