The seller isn’t responding to me about replacing goods under warranty | Questions and answers among users

pormaus · 2025-09-04T19:21:20.662000Z

4 months ago I bought some LED bulbs for my car. One of them no longer works, I contacted the seller by sending a photo of the problem, requesting a replacement under warranty. He asked me for a video to confirm the actual problem, telling me to use the email address on their website. I sent it but it never arrived, then he gave me a second email address, which turned out to be wrong, and with the third email he doesn't reply to me. For more than a week he hasn't even replied to the eBay chat. I'd like to get eBay involved, but there is no report button on the order details page.I don't want to return everything or get a refund, just a replacement under warranty.

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The seller isn’t responding to me about replacing goods under warranty | Questions and answers among users | eBay Italy