Seller does not follow the rules and the customers | Questions and answers among users

gildosam54 · 2026-06-17T17:12:46.388157Z

The seller is dishonest and borders on fraud in commerce, and I’ll tell you why:for the purchase of the NewlineWork Webcam 4k PC webcam with Dual Microphones with Noise Cancellation, Auto for the price of 36.99 euros, LAST PIECE (a good price and located in Milan), when I made the purchase on June 10 I added a request that follows: Message for the seller"Good morning Sir, if possible please tell the courier to call me on my mobile OMESSO on the day of delivery so we can arrange it, as unfortunately my street is narrow and has roadworks, so many couriers do not deliver. If you let me know the courier you trust, we could also consider either a pickup point or delivery to a depot. many thanks gildo s." after payment he shipped WITHOUT TRACKING" whereas in his advertisement it was written and expected that it would be sent with tracking. I wrote to him several times and also tried to call him but to no avail, so as a last resort I wrote that having read the negative reviews his behavior was clearly not to ship what was bought and paid for; moreover, even before that he kept repeating the sale of the same item, always marking it as last piece, even before I was notified of the delivery. I wrote again finally knowing that the sole proprietorship was located at the accountant’s office in CAGLIARI. Anyone with a little research can verify this. moreover, he has been a user since 2025 even though he boasts thousands of sales. on June 16 I wrote to him that I would file a complaint for fraud in commerce with the Postal Police since he did not ship the purchase. Then right after, on June 17, he replied by email "If your street is not open to traffic and the courier cannot reach it, choose another address and don’t make us waste time and money on shipments. We handle tens of thousands of orders a year with over 100,000 positive feedback across two profiles; we assure you we do not need your advice on how to operate. Best regards" So he canceled the order with a false reason " Reason for cancellationProblem with the buyer’s shipping address" Ebay informs me that I will receive the refund. I called Ebay and also made a complaint online, but the artificial intelligence closes the complaint saying that eBay’s rules were not violated. Even verbally with an operator I was not satisfied, but that seller should be expelled from Ebay to keep the platform I love most of all clean from swindlers and fraudulent sellers. I have saved the emails and can also go before a Judge because everything is written and provable. I am disappointed with Ebay, which continues to keep these sellers, and I hope they ban him.

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Seller does not follow the rules and the customers | Questions and answers among users | eBay Italy