Seller does not respond after opening a dispute | Questions and answers among users

rop-5251 · 2025-05-28T07:45:31.550000Z

Good morning everyone, I’m writing here because I’d like to try to understand how I should handle this situation. I started a return process to which the seller never replied, so I asked eBay to step in. As a result, my return request was converted into a dispute. After about a day, I received an email from eBay telling me that they had approved the return request, suspending the dispute for 5 calendar days (until May 28) "to give the seller the time needed to arrange the return shipping". As of today, May 28, I have never been contacted by the seller, neither with a return label nor with funds to arrange shipping with a courier of my choice. How should I proceed? Many thanks

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Seller does not respond after opening a dispute | Questions and answers among users | eBay Italy