Seller not responding for warranty | Questions and answers among users

walt.fava · 2024-10-29T09:35:25.550000Z

Hello, 9 months ago I bought an electronic product from a professional seller. For the past two weeks, the product has no longer been working and the seller has never replied to the chat. As far as I understand, Ebay does not take care of providing assistance but at the same time does not provide either an email or a phone number, beyond the chat, for me to contact this seller and enforce my rights under the 2-year warranty. What can I do before taking legal action? Is there an Ebay email where, by providing proof of purchase and everything I have, I can get in touch and receive further contact details for the seller?It seems so absurd to me that on this platform it is so easy to scam people.Thank you.

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Seller not responding for warranty | Questions and answers among users | eBay Italy