seller disappeared from EBAY | Questions and answers among users

refeli5 · 2024-12-08T22:28:13.385000Z

I bought a remote-controlled radiator thermostat last January, but now that the thermostat no longer works I can’t claim the warranty. I contacted the thermostat manufacturer directly (a well-known Italian company), but they told me they don’t provide direct support and that I should contact the seller, who is a company based in Switzerland that has since disappeared from EBAY and is no longer traceable. In practice, even though the product was purchased 10 months ago and is (technically) under warranty, I can’t exercise that right. Also, since 10 months have passed since the sale, on EBAY the option “ask EBAY to intervene” is no longer active. Does anyone have any tips on how to handle cases like this? Thanks in advance.

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seller disappeared from EBAY | Questions and answers among users | eBay Italy