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seller disappeared and "ghost" order
hi, a few days ago I happened to order a T-shirt here on eBay from a professional seller, as an unregistered user (as a guest), so I entered my email only to notify me of the order confirmation. The next day I received a second email saying that an alleged profile created with my email address had been suspended, and when I opened the message that let me track the order, it was no longer visible (a message like "we checked everywhere but it doesn't seem like you ordered anything"). as if that weren't enough, the seller I bought the shirt from seems to have vanished off the radar: when I go to their profile to contact them, it says they have deleted their eBay account. all this when I assume they've already charged my card.
how do you recommend I proceed?
I was thinking of waiting until the deadline for the item to arrive and, if it doesn't show up, asking for a refund, but I don't know if that's doable with a seller who has disappeared and without having linked an account at the time of the order. thanks in advance
(I'm attaching the images with the screenshots of the item now that it is no longer available, and the photo of the error pages on the seller's profile and on the order tracking)
pamamma-0
OP2 years agowell guys, in the end I sorted it out, the order arrived.. apparently the tracking screen had just bugged out, preventing me from seeing both the seller's profile and whether the package had been shipped,
I thank the user who nonetheless gave me the possible solution🙏🙏
marioelegio
Mentore2 years agoLeggi questo:
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Ottieni%20aiuto%20se%20hai%20acquistato%20un%20oggetto%20come%20utente%20non%20registrato&intent=non%20registrato&lucenceai=lucenceai&docId=HELP1151
ciao
mario