Unfair seller, what | Questions and answers among users

odalisca69 · 2026-05-27T14:43:21.764000Z

A seller accepted my purchase offer; in effect, I bought the item. Seller with 100% positive feedback. For my convenience, I asked the seller if I could pay with an instant bank transfer; I made the payment with the seller's consent, but evidently the item was not marked as PAID, despite the fact that I had pointed out to the seller that I was receiving messages from eBay about a possible cancellation of the purchase. I was told that "there are no problems" and the item had already been shipped. The item arrived yesterday and it is not the one corresponding to my purchase; it does not match the model that was detailed with several photos in the listing. I contacted the seller right away to point out the error, but they still haven't replied. Maybe I was naive; fortunately it wasn't a large amount, but the seller's behavior is improper and slightly scammy. Now I don't know how to proceed: do I just swallow the loss, or can I make a report or something?

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Unfair seller, what | Questions and answers among users | eBay Italy