Sold item already sold in January. Contact eBay | Questions and answers among users

vaness-3860 · 2025-06-13T06:58:24.987000Z

Good morning, one of my items shows as sold even though it was already sold in January. I informed the buyer about eBay's error but I haven't received a reply. Today, even though the package hasn't been shipped, I get an email notifying me of the completed payment (by the way, to my old checking account that was closed months ago). If I try to cancel the order, I’m then asked for my account details to issue the refund (but the buyer’s money will never arrive there!!!). Is it possible there isn’t an email address to contact eBay? I can’t wait for them to call me because I’m in a place where there’s no phone signal and I can only talk through WhatsApp. Has anything like this ever happened to you?

Discussions

Sold item already sold in January. Contact eBay | Questions and answers among users | eBay Italy