eBay is more and more of a disappointment, zero support
I’m selling an item in Greece. Thinking of doing things in a leaner, more functional way and trusting Ebay, I buy a label and hand the shipment over to them.
To make a long story short, following the tracking on the BRT website I find out they can’t make the delivery because the address is incomplete.
The buyer writes to me and says he didn’t enter the address when he registered on Ebay because it was optional, and in the meantime he sends me the full address.
Ebay did no checks and sent me a label with the address missing, and BRT can’t carry out the delivery. I didn’t notice because how could I have imagined such a stupid thing.
The chat agent washes his hands of it, they keep bouncing me around and I speak to 4 of them and they all give me evasive, canned answers. If a problem comes up there’s no one to talk to, and yet it would be enough to contact the courier and provide the correct address, but you don’t know how you can do that.
They tell me to write to BRT myself but my doubt is that Ebay is listed as the sender and not me, but I do it anyway.
No one replies, no one takes care of this issue. Meanwhile the money is in Ebay’s hands and this sale will probably fall through for reasons not my fault. The item sold will probably be sent back when all this could have been avoided with a minimum of efficiency from a customer service that pays attention to its customers.
Personally I don’t think I’ll ever use Ebay again, I was left very disappointed (and harmed) by this situation.
And Ebay couldn’t care less.
