Cancelled order (by phone, not on eBay) and incorrect refund
Summary: manovellax is seeking advice on how to handle a situation where they placed an order and paid via PayPal, including a shipping fee. Despite the vendor promising a refund due to supply issues, manovellax only received a partial refund missing the shipping costs. The vendor initially claimed they could not refund through PayPal and used a bank transfer instead, but has since stopped responding. marioelegio suggested checking if a formal complaint process is still possible through the linked eBay refund help page. manovellax clarified that the total paid was €92.80, but only €82.90 was refunded, leaving them out of pocket for the shipping fees.
Hello everyone, I hope this is the right section to ask for help.
I placed an order (paid with PayPal, total amount including €9.90 in shipping costs) after almost a month of various communications, the seller said he would cancel the order (due to supply issues) and that he would issue a refund. After days of waiting (and after I followed up), he said they couldn’t return the money via PayPal and that they would refund by bank transfer, which arrived, but without the shipping costs. I contacted the seller again to get clarification, but he never replied again. Do you have any advice on what to do? (in the meantime, the order is still marked as "shipping" and I basically gave the seller 10 euros).
Have a nice day
marioelegio
·Jul 21, 2026 at 7:43 AMIf you paid 9.90 including shipping costs and if they refunded you something, you can’t have given the seller 10 euros for free.
Try to see if you’re still in time to follow the correct procedure and if you can get the rest too ... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7&po=1&uci=0&puc=DEFAULT_BUY.BUYER&ri=0
hi
mario
manovellax
OPJul 21, 2026 at 7:55 AMI explained myself badly, sorry: I paid €92.80 (including shipping costs) and they refunded me (by bank transfer, not via PayPal, the payment method I used) only €82.90 and then they disappeared.