Limited account, incoming payments blocked
Hello, eBay today sent me this message:
"Your incoming payments are blocked because your eBay account is subject to restrictions. You will start receiving payments again when the account is reactivated."
if I go check the email it says that I first need to resolve the problems of an account crytechno-67 that is not mine!!
I contacted eBay 3 times and they reply to me with the same sentence, ignoring everything I wrote:
I am Lediola from the eBay Rules and Safety Team, pleased to assist you.
I fully understand your concern but with the goal of monitoring activity on our site and offering a secure platform to do business, we sometimes carry out checks on our users' accounts.
Your incoming eBay payments have been temporarily limited to allow us to analyze your account activity and verify some information.
As mentioned by my colleague, before appealing the restriction on your account, it is necessary to resolve the situation on the accounts related to yours, crytechno-67 and cont_8976.
When the situation has been resolved on those two accounts, please reply to this email so that I can tell you which documents you will need to provide us.
Confident that I have been exhaustive, I remind you that I remain at your complete disposal.
sika700
·3 years agoIf eBay tells you those two accounts are linked to you, it doesn't mean they are both registered to you, but that they used the same PC, the same payment email (when PayPal was used), or even the same connection IP or even the same bank account.
That said, assess your situation... but beyond that, when you have solved (if you solve them) the problems on the other accounts, the most serious one will be the one you’ll have to solve on your own... you can't sell new items and in quantity with a private account!
So eBay will ask you to provide a company registry extract for your business, purchase invoices, and other documents proving your trade.
Best regards.