buyer complains about damaged package | Payments and Shipping

cicciorende · 2024-03-09T22:53:22.332000Z

Hello, I’d like to raise my issue. I sold some small used speakers, and the buyer first asked me where I was shipping from, and then after buying he recommended proper packaging because another damaged parcel had arrived for him. I should point out that I’ve always packed things extremely well precisely to avoid problems, and I’ve received many positive feedback messages. I prepared the parcel and, before sealing it, I took photos that I sent to the buyer, who thanked me. About a week later he contacted me saying he had just picked up the parcel, and, as luck would have it, the parcel according to him was (destroyed), sending photos of the contents where the damage could be seen and immediately leaving negative feedback with a bunch of lies. I wrote to him asking why he picked up the parcel if it was (destroyed), so he could file a claim, but he then corrected himself and said that the parcel was absolutely intact, but since it was much bigger than the contents, the goods had moved around, getting damaged and even detaching the speakers from the box, but the only thing that can be seen is tampering; moreover, when he wrote to me saying he had just picked up the parcel, tracking the shipment showed it had been delivered 2 days earlier, so he had plenty of time to take it apart.After various messages exchanged, I established that he is a scammer, and he tells me he is opening a dispute to protect himself

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buyer complains about damaged package | Payments and Shipping | eBay Italy