Label anomaly for Greece: I get the "Free Export Declaration"

Question

Hello everyone, I’d need some clarification about a shipment just handled through the Ebay service.I sold an item destined for Greece and bought the label through Crono international (it should be SDA) directly from the platform. After payment, besides the usual label, the system also generated the “Free Export Declaration” for me (both in Italian and in English, even though it only appears in the email).Greece is part of the EU, so there shouldn’t be any customs formalities. Has this happened t...

heavenwelkin · Accepted Answer

The international waybill generated by packlink-ebay usually applies to shipments outside the EU, which is why you found all the customs documentation. But you can also use the international waybill for shipments in the EU, so you can include only the shipping label and nothing else. It’s not a BUG; it’s that packlink has set up the international waybill for shipments outside the EU, which is why there are also attachments for the customs declaration and the free export declaration.&nb...